CLEARCUBE THIN CLIENTS FOR
Contact Centers and BPOs
Why do BPOs and customer care teams choose ClearCube thin clients?
- Affordability
- Easy-to-manage–Devices that reduce the burden on IT teams.
- Compatibility–With VDI environments (VMWare, Citrix, Nutanix, etc.), Windows operating systems, industry software, proprietary systems, and required hardware (e.g., multiple displays, USB headsets, video cameras).
Hardware and software to make IT easier and more affordable at scale
In-office staff
WFH staff
Hybrid staff
Company-issued equipment
BYOD
Customized Contact Center Solutions by ClearCube Technology
ClearCube has served the customer care/tech support industry for over 20 years, beginning with moving computers from agent cubicles to blade PCs in the data center.
This eliminated the need for IT to go to each agent’s cube, often crawling underneath the desk, to resolve tech issues. As VDI environments have evolved and thin client technology has advanced, so has ClearCube’s approach to equipping contact center teams with computer hardware.
We make a variety of thin clients and small form factor PCs that allow support teams to stay productive, keep the workspace uncluttered, support security requirements, and make it easier for IT. We can achieve this for you at an affordable price, no matter whether the agents are in your facility or working remotely.
ClearCube can also make IT’s job easier through our optional services, including asset tagging, hard drive imaging (with your image), equipment bundles (with headsets, keyboards, and/or monitors), and shipping services. We make products to suit any need and budget, as well as any role within your contact center—support agent, supervisor, scheduling, and WFM.
Below are several examples of devices commonly chosen by your peers in the industry.
1
Agent Stations
• Budget-friendly thin clients that deliver all the performance needed for peak productivity.
• Small, lightweight devices that are easy to secure to the backs of monitors.
• Simple for IT to manage, including locking down I/O ports and functionality to meet security requirements.
2
Supervisors
• Options that support 2-4 hi-res, simultaneous displays.
• We also have tablets that allow supervisors to do their coaching, listen to recordings, and view dashboards and queues while on the floor.
3
Workforce Management, Scheduling, QAs
• Multi-display.
• Small and affordable, but with graphics and compute capabilities to keep heavy management applications running smoothly.
4
Optional Accessories & Services
• Inventory/asset tagging
• Imaging the hard drive with your image
• Bundles (e.g., with headsets, keyboards, monitors)
• Shipping services—particularly valuable with remote staff
1
Agent Stations
• Budget-friendly thin clients that deliver all the performance needed for peak productivity.
• Small, lightweight devices that are easy to secure to the backs of monitors.
• Simple for IT to manage, including locking down I/O ports and functionality to meet security requirements.
2
Supervisors
• Options that support 2-4 hi-res, simultaneous displays.
• We also have tablets that allow supervisors to do their coaching, listen to recordings, and view dashboards and queues while on the floor.
3
Workforce Management, Scheduling, QAs
• Multi-display.
• Small and affordable, but with graphics and compute capabilities to keep heavy management applications running smoothly.
4
Optional Accessories & Services
• Inventory/asset tagging
• Imaging the hard drive with your image
• Bundles (e.g., with headsets, keyboards, monitors)
• Shipping services—particularly valuable with remote staff
CD8864
Thin Client
Ideal for: Agent Stations, Supervisors
Intel Celeron J6412
Triple display: 2560×1600 (HDMI, DP)
2 x RJ45 1Gbps
6 x USB
CD8808
Thin Client
Ideal for: Agent Stations, Supervisors
Intel Celeron N5105
Dual display: 4K (HDMI)
2 x RJ45 1Gbps
4 x USB | 1 x USB-C
DTiCR1122
NUC
Ideal for: Supervisors, Workforce Management, Scheduling, QAs
Intel Core 11th J6005
Dual display: 4K (HDMI, DP)
1 x RJ45
6 x USB
TD2012/14
Tablet PCs
Ideal for: Supervisors
Intel Apollo Lake N4200
Video: 1920×1200
1 x RJ45 | 1 x HDMI
CAC Reader (TD2014)
Software Solutions ClearCube Technology is an official reseller of these software applications:
Stratodesk NoTouch OS
IGEL OS
HP Thin OS
Our friendly team of experts is ready to help you.
Give us a call so you can see why we will become your favorite computer hardware partner.
Case Studies
Outfit Clark Memorial Hospital and remote clinics and new mobile computing devices with an IT system that delivers high uptime levels and simple manageability while complying with HIPAA regulations
