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Power On the Zero Client
Start by turning on your ClearCube PCoIP Zero Client. Once it boots up, you’ll see the main Options Menu in the top-left corner of your screen.
Access the Password Menu
Click on Options
Scroll down and select Password
Generate a Challenge Code
In the Password menu, you’ll see a Reset option — go ahead and select it.
A Challenge PIN (a unique alphanumeric code) will appear on your screen.
Send the Challenge PIN to Support
Email the Challenge PIN to support@clearcube.com. Be sure to include:
Your contact information
The name of your organization
Wait for the Response
ClearCube’s support team will respond within 24 business hours with the unlock information you need to reset your password and regain access.
For further assistance or troubleshooting, feel free to contact support@clearcube.com, or explore more of our helpful video tutorials on ClearCube’s YouTube channel.
ClearCube is committed to helping you maintain secure and efficient access to your virtual desktop environment — even when things don’t go as planned.
No matter where you are in the buying process, let our team of highly knowledgable staff assist you in your journey.
ClearCube Technology is a USA-based manufacturer that specializes in creating innovative secure endpoint devices, centralized computing and desktop virtualization solutions.