How to Recover a Lost or Forgotten Password on a ClearCube PCoIP Zero Client

Forgetting a password happens to the best of us — but getting back into your ClearCube PCoIP Zero Client is a simple and secure process. In this quick guide, we’ll walk you through the steps to recover access if you've lost or forgotten your administrative password.

Step-by-Step Password Recovery Process

Power On the Zero Client
Start by turning on your ClearCube PCoIP Zero Client. Once it boots up, you’ll see the main Options Menu in the top-left corner of your screen.
Access the Password Menu
- Click on Options
- Scroll down and select Password
Generate a Challenge Code
In the Password menu, you’ll see a Reset option — go ahead and select it.
A Challenge PIN (a unique alphanumeric code) will appear on your screen.
Send the Challenge PIN to Support
Email the Challenge PIN to support@clearcube.com. Be sure to include:
- Your contact information
- The name of your organization
Wait for the Response
ClearCube’s support team will respond within 24 business hours with the unlock information you need to reset your password and regain access.

Need More Help?

For further assistance or troubleshooting, feel free to contact support@clearcube.com, or explore more of our helpful video tutorials on ClearCube’s YouTube channel.

ClearCube is committed to helping you maintain secure and efficient access to your virtual desktop environment — even when things don’t go as planned.

Need assistance or have a question?

Schedule one-on-one time with a ClearCube professional.

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